ACT WorkKeys Exam Booking

What to Bring to an Appointment

The specific items depend on the nature of the appointment (e.g., medical, financial, or general service), but generally include:

• Identification: A valid, government-issued photo ID, such as a driver's license or passport.

• Appointment Confirmation: The original confirmation email or message, which may contain a confirmation or account number.

• Payment Information: The form of payment required for any co-pays, deposits, or outstanding balances (credit card, cash, etc.).

• Relevant Documentation:

  • Insurance Card(s) and any required referral forms for medical appointments.

  • A list of current medications if applicable.

  • Any specific forms or paperwork provided in advance for you to complete.

  • Documentation to support exceptions for cancellations, such as a doctor's note or police report, if your policy allows for it. 

Cancellation Policies

Your cancellation policy should be easily accessible (e.g., on your website, booking page, and in confirmation emails) and clearly define the rules to avoid misunderstandings. 

• Timeframe: Specify the required notice to cancel without penalty.

• Method: Clearly state the accepted methods for cancellation (e.g., "online through the booking system," "by phone at [phone number]," or "via email to [email address]").

• Penalties: Detail any fees for late cancellations or no-shows.

• Exceptions: Mention any specific, limited circumstances (e.g., documented medical emergencies, severe weather) where fees may be waived.

• Refund/Credit Process: Explain how refunds are processed or if a credit is applied to a future appointment and the timeline for this.